Terms of Use

1. Introduction and Acceptance of Terms

Welcome to The Bakers Suite ("we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our website located at theoven.store (the "Website") and our online ordering services.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

We reserve the right to modify these Terms at any time. Your continued use of the Website after any changes constitutes your acceptance of the modified Terms. We will indicate the "Last Updated" date at the top of this page.

2. Use of Website

Our Website is available to anyone who wishes to browse our products and place orders. There are no age restrictions for using our Website.

You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Website in any way that violates any applicable Zambian law or regulation
Transmit any malicious code, viruses, or harmful materials
Attempt to gain unauthorized access to any part of the Website
Interfere with or disrupt the Website or servers
Use automated systems to access the Website without permission

3. Account Registration

Account registration is available only for administrative users who manage the business operations. Regular customers do not need to create an account to place orders.

If you are an administrative user, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Product Information and Pricing

All products displayed on our Website are subject to availability. We strive to ensure that product descriptions, images, and prices are accurate, but we do not warrant that all information is complete, current, or error-free.

All prices are displayed in Zambian Kwacha (ZMW) and are subject to change without notice. Prices do not include delivery charges unless otherwise stated.

We reserve the right to modify product information, prices, and availability at any time without prior notice.

5. Ordering Process

5.1 Minimum Days in Advance

Orders must be placed a minimum number of days in advance of the desired delivery date. This minimum requirement is set by us and may be adjusted from time to time. The current minimum requirement is displayed during the checkout process.

5.2 Maximum Orders Per Day

We have a maximum number of orders that we can fulfill per day. This limit is set to ensure quality and timely delivery. If the maximum number of orders for a particular date has been reached, that date will not be available for selection during checkout.

5.3 Delivery Date Selection

You must select a delivery date during checkout. Only dates that meet the minimum advance requirement and have not reached the maximum order limit will be available for selection.

5.4 Order Confirmation

After you place an order, you will receive an order confirmation via email. This confirmation includes your order number, order details, and delivery information. Please keep this confirmation for your records.

An order is not considered confirmed until payment has been successfully processed.

6. Payment Terms

6.1 Payment Gateway

We use MoneyUnify as our payment gateway to process payments securely. Payments are processed through mobile money services using your phone number.

6.2 Payment Method

Payment is made via mobile money using a 10-digit Zambian phone number. You will receive a payment request on your mobile device that you must approve to complete the transaction.

6.3 Payment Confirmation

Payment confirmation is required before we begin processing your order. We will verify your payment and send you a confirmation email once payment is successful.

6.4 Payment Failures

If payment fails or is not completed within a reasonable time, your order may be cancelled. You may retry placing your order if payment fails.

6.5 Payment Security

All payment information is processed securely through MoneyUnify. We do not store your full payment details on our servers.

7. Delivery

7.1 Delivery Address

You must provide a complete and accurate delivery address during checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

7.2 Delivery Date

We will deliver your order on the date you selected during checkout, subject to our delivery capacity and operational constraints.

7.3 Delivery Terms

Delivery times are estimates and not guaranteed. We will make reasonable efforts to deliver on the selected date, but we are not liable for delays due to circumstances beyond our control, including but not limited to weather, traffic, or other unforeseen events.

You are responsible for ensuring someone is available to receive the delivery at the specified address and time.

8. Cancellations and Refunds

8.1 Order Cancellations

You may request to cancel your order by contacting us at mpondakareen@gmail.com before we begin preparing your order. Once order preparation has begun, cancellations may not be possible.

8.2 Refunds

If your order is cancelled before preparation begins, we will process a refund to the original payment method. Refunds may take several business days to process.

If you are not satisfied with your order, please contact us at mpondakareen@gmail.com within 24 hours of delivery to discuss a resolution.

We reserve the right to refuse refunds for orders that have been consumed or for reasons we determine to be invalid.

9. Product Availability and Modifications

All products are subject to availability. If a product becomes unavailable after you place an order, we will contact you to discuss alternatives or provide a refund for that item.

We reserve the right to modify, suspend, or discontinue any product or service at any time without prior notice.

10. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of The Bakers Suite or its content suppliers and is protected by Zambian and international copyright laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by Zambian law, The Bakers Suite shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

Your use or inability to use the Website or services
Any unauthorized access to or use of our servers and/or any personal information stored therein
Any interruption or cessation of transmission to or from the Website
Any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Website
Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Website

Our total liability to you for all claims arising from or related to the use of the Website or services shall not exceed the total amount you paid to us in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless The Bakers Suite, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from:

Your use of and access to the Website
Your violation of any term of these Terms
Your violation of any third party right, including without limitation any copyright, property, or privacy right
Any claim that your use of the Website caused damage to a third party

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Zambia, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of Zambia.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by updating the "Last Updated" date at the top of this page.

Your continued use of the Website after any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Website.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Email: mpondakareen@gmail.com
Website: theoven.store